Privacy Policy

RallySport Direct takes it's clients personal information very seriously. We have worked very closely with credit card processing companies to ensure that your transaction not only goes smooth, but ultimately safe and secure. All orders must be shipped to the billing address on the credit card, no exceptions. If you do require that your order is shipped to a alternate address, arrangements must be taken up with your credit card company, to get the temporary address on file. This is the only way that orders can be shipped to alternate addresses, we require this not only for our safety, but yours. We do not share, sell or distribute any of your personal information. We do from time to time send out coupons, and special promotions to our customers, if you wish to be taken off this list, please feel free to contact us, and you will be removed from this list immediately.

International Orders

All International orders must be prepaid, with either, a U.S. Money Order, Certified Check, Or Bank Wire. International orders cannot be paid for with a credit card, and previous arrangements must be made beforehand. Please contact us via email for all international Inquiries.

Warranty

All items purchased from RallySport Direct are covered through the manufactures warranty. RallySport Direct does not assume responsible for warranty of any products. If you do find yourself in the unfortunate circumstance that a product you have purchase needs to be warrantied, please contact us first so we can help you get the issue resolved. The installation of some aftermarket parts might void your factory warranty, you should always consult your local laws before installing any after-market parts.

Product Installation

All products purchased from RallySport Direct are considered for "Off Road Use Only". It is recommended that you consult your local laws before purchasing any products. We are not responsible for the use of any of these parts on your vehicle. RallySport Direct is not responsible for any modifications made to a vehicle, or any damage resulting due to the installation of a product. Please refer to your factory warranty information prior to installation. It is recommended that you have a factory certified mechanic install your products. Missing Parts/Missing Instructions If for some reason, you feel like you are missing some parts, please be sure to contact one of our Sales Team Members. One of our sales team experts will be able to assist you. Most of the parts that we sell come from overseas, this sometimes leads to products not having english instructions. Most can english instructions can be obtainable through us or the manufacturer, please be sure to contact us if this occurs.

Shipping Problems

RallySport Direct is not responsible for any damages that result during transport. We take as many precautions as we can to ensure that your product arrives in one piece, but accidents still happen. All packages are insured for the full dollar amount. If the situation occurs that one of your packages is damaged, please be sure to save all original packaging, and notify us immediately. If you are worried about the contents of a package, make sure you inspect everything before signing for it. If for some reason you have a order that was double shipped, please immediately contact us, so we can issue a call tag to get it resolved.

Billing Problems

RallySport Direct only charges products once they are due to ship out. Every card is authorized once the order is placed, but no funds are collected until your order ships out. This makes it very easy for us to avoid billing issues, but in the rare occasion that you feel like there has been a error, please contact us imeadtaely.

Order Cancellations

Orders that are not in stock may be cancelled at any time. If a order is in stock and has begun the "Processing" stage, a 10% Credit Card surcharge fee will apply. This is a standard fee that credit card companies charge us to refund a credit card. No exceptions.

Return Policy

If for some reason you are not happy with your product, please contact us so we can try to help. If your not happy with your purchase, that's alright, we will take it back. There is a minimal 25% restocking fee that applies to all orders that are returned. All returns must be made within 15 days of Invoice date. All returns must have a approved RMA number, any products that are sent back to us must have a Return Authorization Number, no product will be accepted at the receiving dock without one. We are able to take back items that are new, and still Sealed in Retail Packaging. Due to the nature of Electrical items, we are not able to accept them for return. Shipping charges are not refundable. It is the customers responsibility to return the item(s) back to our facility. We recommend that all packages being sent in for return are insured to the full amount in case of loss or damage on the way back to our facility.